Refund Policy

At HardtobeatEnergy, customer satisfaction is our top priority. We understand that sometimes things may not go as expected, and we are here to assist you. This Refund Policy outlines the conditions under which we accept returns, issue refunds, and exchange items.

1. Eligibility for Returns

You can request a return or exchange within 30 days of receiving your order if the item meets the following conditions:

• The product must be unworn, unwashed, and in its original packaging with all tags attached.
• The item must be in the same condition as when you received it.
• Clearance or final sale items are not eligible for return or exchange.

2. Refund Process

Once we receive your returned item, our team will inspect it. If the return is approved, we will:

• Issue a full refund to your original payment method within 5-7 business days.
• You will be notified via email once your refund is processed.

Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer unless the product was defective or incorrect.

3. Exchanges

If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

4. Damaged or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately  with your order number and a description of the issue. We will promptly provide a replacement or issue a refund, including shipping costs.

5. How to Initiate a Return or Exchange

To initiate a return or exchange, please email us  with your order number and the reason for the return. Our customer service team will provide further instructions.

6. Non-Returnable Items

• Gift cards
• Clearance items
• Customized or personalized products